Terms of Service

1. General

These Terms of Service (the “Terms”) govern your use of Rezervo (the “Platform”, the “Service”).

By creating an account, activating a subscription, or otherwise using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, please do not use the Service.

2. Definitions

• Platform / Service — the Rezervo web and mobile applications and their functionality for managing bookings, schedules, staff and client records.
• Company / Subscriber — a salon, studio, clinic or other service provider that creates an account and pays a subscription fee to Rezervo.
• End Customer — a customer of a Company who books through that Company’s public booking page. Booking requires only a name and a phone number; no account is needed.
• Subscription / Plan — the subscription package that defines the features and limits available to a Company.
• Message pack — a one-off top-up of messages a Company buys from Rezervo in order to keep sending SMS beyond its plan allowance.
• Content — any data, text, images or information a Company or End Customer adds to the Service.

3. Accounts & Eligibility

The Service may be used only by a natural person aged 18 or older, or by a legal entity duly registered in Georgia or another jurisdiction that has authority to enter into contracts.

You must provide accurate and complete information when registering and keep it up to date. You are responsible for keeping your account credentials (including your password) confidential and for all activity that occurs under your account.

A Company may invite staff members, managers and other users to its workspace and give each of them a role and permissions. Every person you admit acts on your behalf: you are responsible for their actions in the Service, for keeping their access current, and for removing it when they leave. Rezervo may treat an instruction given by any user of your workspace, within that user’s permissions, as an instruction from you.

One user account may belong to several Companies. Each Company is a separate workspace with its own subscription, invoices, data and message balance, and these Terms apply to each of them separately. Whoever creates a Company workspace confirms that they are authorised to accept these Terms on its behalf.

4. What the Service does — and what it does not do

Rezervo is booking software. It gives a Company a public booking link, a real-time calendar across staff and branches, client records with history and notes, services and prices, staff schedules, time-off requests, commissions and per-role permissions, multi-branch management, automatic reminders by SMS, email and app push, analytics with CSV export, and a booking page in Georgian or English — in both languages on Plans that include translations.

Rezervo does not take money from your End Customers and never holds their funds. Your End Customer pays you directly, in person — in cash, or by card on your own terminal, or by any other means you arrange with them. In that transaction Rezervo is not a payment service provider, a payment agent, an intermediary, or a party of any kind.

What the Service stores is the amount you or your staff enter against a visit when you close it, together with how it was paid (cash or card). That is a bookkeeping record for your own reports — entering it moves no money and is not a payment.

The Service also does not provide: card processing or online deposits for End Customers, gift cards, tips handling, loyalty schemes, marketing campaigns, promotions or discount codes, stock and inventory management, or sending over WhatsApp.

The only money Rezervo charges you is your subscription fee, the separate monthly charge for any extra specialists you add, and any message pack you choose to buy.

5. The Subscription Service & Plans

Rezervo provides software as a service (SaaS). A Company selects a Plan that defines the available features and limits (such as the number of branches and staff). Every Plan that can be subscribed to online starts with a free trial of 14 days; a Plan arranged through our sales team is agreed individually, including whether it includes a trial — if you want to try the Service first, start on a Plan you can subscribe to online. A trial is granted once: Rezervo may decline a further trial to the same person or Company. Nothing is charged during the trial. If no card was requested when the trial started, the Service pauses shortly after the trial ends — following a short grace period — until the first payment is made; if you saved a card when starting the trial, the first subscription fee is charged to that card when the trial ends unless you cancel before then.

The subscription is billed monthly, in advance, and renews automatically at the end of each billing period until you cancel. We may change or update features from time to time to improve the Service. Prices are stated in Georgian lari (₾).

Availability and support. We aim to keep the Service available around the clock, but we do not promise any particular uptime and offer no service-level agreement or service credits. The Service may be unavailable during maintenance — which we announce in advance by email where practicable — and during outages of the providers it depends on (hosting, network, SMS, email, push and payment services). Appointments your End Customers could not book, and messages that could not be sent, during an outage are not compensated beyond what section 12 provides. Rezervo does not undertake to restore individual records that you or your staff deleted; you remain responsible for exporting your own data. Support is provided by email at support@getrezervo.com on business days.

6. Payment & Billing

Card payments made to Rezervo — the subscription fee and message packs — are processed by Flitt (TBC Group). Rezervo never sees or stores your full card details; card-data security (PCI) is the payment provider’s responsibility. We receive only the status and identifier of the transaction.

How the subscription is charged (automatic renewal). You make the first payment for a plan on Flitt’s secure payment page. By completing it you agree that Flitt saves your card for this subscription and that Rezervo may charge that card through Flitt automatically — once a month, on or about the day of the month on which your billing period began (in a shorter month, on its last day), for the amount shown before you confirm: the price of your plan. The amount and the schedule are shown on the payment page before you confirm. A first charge can be a part-month rather than that monthly amount: when you add to a period you have already paid for — a more expensive plan, or an extra specialist — you pay now only for the part of the current month that is left, and the full monthly amount from your next renewal. Every charge appears as an invoice under Subscription → Invoices in your dashboard.

Extra specialists. An extra specialist is not part of your plan’s charge: extra specialists have their own monthly schedule, which renews on the same day as the plan. When you add one, we charge now only the part of the current month that is left, and the specialists’ own monthly amount is charged from your plan’s next renewal onwards. When you remove one, the change takes effect at the end of the specialists’ period you have already paid for, and the specialists you keep are charged again only from a payment you confirm yourself. A change in the number of extra specialists stops the specialists’ schedule only — your plan’s schedule, its amount and its renewal day are never touched by it. If a charge for the extra specialists fails, or you never confirm one, a grace period runs — its deadline is shown in your dashboard — and when it ends the extra specialists are removed; you can add them again at any time. Your plan, its schedule and your account are not affected.

The card itself stays with Flitt. Rezervo stores only the identifier of the recurring order and, for your receipts, the card brand and its last four digits.

The amount of an automatic charge never changes without your confirmation. A change of plan stops the plan’s existing schedule, and a change in the number of extra specialists stops the specialists’ schedule; either way the new amount is charged only from a payment you confirm yourself on Flitt’s page. A change in our list prices does not alter a running schedule: it keeps its amount until you next confirm a payment, and we give you advance notice before a new price applies to you.

Prices and taxes. The price shown for a Plan, for extra specialists or for a message pack is the total amount charged to your card for that one. If Rezervo becomes liable to charge VAT, your invoices will show it, and any resulting change to a price is announced like any other price change: we notify you at least 30 days in advance by email to the address registered to the account owner. A new price never applies to a period you have already paid for: it applies to you from your first renewal after that notice period ends and — as set out above — to a running automatic schedule only through a payment you confirm yourself. If you do not accept a new price, you may cancel before it takes effect, and the Service continues at the old price until the end of the period you have paid for. Any bank or currency-conversion charges applied by your own card issuer are yours.

If a renewal charge fails — an expired card or insufficient funds, for example — we tell you by email and in the app, and the payment provider may retry it. Your account keeps working for a grace period, with the payment deadline shown in your dashboard, during which you can pay from the Subscription page; after it, your dashboard and your public booking page are paused until the payment is made. Nothing beyond the amount due is charged, and if a charge is ever taken beyond it, we refund it.

Your subscription renews automatically at the end of each billing period unless you cancel beforehand. By paying, you expressly request, and consent to, the digital service starting immediately. Rezervo is sold to businesses, and the 14-day right of withdrawal from a distance contract that the Law of Georgia on the Protection of Consumer Rights gives a consumer does not apply to a business subscription: the fee for a period that has begun is refunded only where our Refund Policy says so.

Where a subscriber is a consumer within the meaning of the Law of Georgia on the Protection of Consumer Rights — a natural person acting outside their trade, business or profession — section 6 of our Refund Policy applies in place of the rule above.

You may cancel at any time, effective at the end of the current billing period. When you cancel, Rezervo instructs Flitt to stop the automatic charges at once, and the service continues until the end of the period you have paid for; if a scheduled charge nonetheless goes through after you cancelled, we refund it. Refunds are otherwise handled in accordance with our Refund Policy.

7. Messages Sent on Your Behalf

The Service sends booking confirmations, reminders and other notifications to your End Customers on your behalf and in your name: SMS through uBill.ge, email through the mail server configured for the platform, and push notifications to the Rezervo app through Expo’s push service.

SMS is counted in messages: one send is one message, whatever its length. The text of each message is set by the platform, and the length of a single message is capped by the platform. Your Plan includes a monthly message allowance; beyond it you can buy a message pack. A pack may be sold with a validity period, which is shown to you before you buy — messages still unused when that period ends are removed from your balance.

You are responsible for what you send and for having a lawful basis to contact the recipient. An End Customer decides, separately for each company, what that company may send them and through which channel — including switching a channel off entirely — from Settings → Notifications in their Rezervo account. Rezervo honours that choice and will not deliver a message through a channel the recipient has switched off. Replying to an SMS does not reach us: these messages are sent from a sender name that receives no replies.

A client who books without a Rezervo account has no settings page. They can stop the messages a Company sends them by asking that Company or by writing to us at support@getrezervo.com from the phone number or email address the booking was made with; we then switch that channel off for that Company.

Delivery of SMS depends on uBill.ge and on the recipient’s mobile operator, and delivery of email and push on the recipient’s mail provider, device and settings; Rezervo cannot guarantee that a message will be delivered, or when. A message is charged to your balance when the SMS provider accepts it for sending, whether or not the operator delivers it; a message the provider refuses to accept is credited back to your balance automatically. Messages are sent under a sender name Rezervo controls; you cannot send from your own number. Rezervo may change its SMS, email, push or payment provider at any time, without the change affecting your Plan or your balance.

8. Acceptable Use

When using the Service, you agree not to:

• use the Service for any unlawful or fraudulent purpose;
• violate applicable law, including data-protection and consumer-rights legislation;
• send messages through the Service to people who have not agreed to be contacted by you;
• attempt to gain unauthorised access to, disrupt, or circumvent the security measures of the Service;
• upload malicious code or content that infringes the rights of third parties;
• exceed the limits of your Plan or resell the Service beyond the scope of your own business.

9. Company and End-Customer Responsibilities

Rezervo provides the tool — each Company runs its own operation independently. The Company is responsible for its services, prices, schedule, dealings with End Customers and the services it provides to them, and it alone collects the money for them. Rezervo is not a party to any contract concluded between a Company and its End Customers, and takes no part in settlement between them.

A Company that processes the personal data of its End Customers through Rezervo acts as the data controller for that data, while Rezervo processes it on that Company’s instructions as a processor. The Company must comply with Georgian personal-data-protection law, including obtaining any necessary consents from its customers.

In particular, as the controller of your clients’ data you must: tell your clients, in your own privacy notice, that their bookings and contact details are processed in Rezervo; enter into the Service only data you have a lawful basis to hold, and record health-related or other special-category information (for example in a clinic’s visit notes) only with the explicit consent the law requires; send marketing messages only to clients who have agreed to receive them, and stop as soon as a client withdraws; and answer your clients’ requests to access, correct or delete their data within the time the law allows. Rezervo may refer such a request to you and may act on a deletion request itself if you do not.

For that processing the following terms apply between the Company (controller) and Rezervo (processor) and form the written data-processing agreement the Law of Georgia on Personal Data Protection requires. The subject matter is the client records, bookings, notes and messages the Company keeps in its workspace; the purpose is the operation of the Service described in section 4; the duration is the life of the Company’s account. Under that agreement:

• Rezervo processes that data only to provide the Service as described in these Terms and on the Company’s documented instructions given through the Service’s functions, and for no purpose of its own;
• Rezervo keeps the data confidential, allows access to it only to staff and providers who need it to operate the Service and are bound by confidentiality, and applies appropriate technical and organisational security measures, including access control and encryption in transit;
• Rezervo engages only the sub-processors listed in the Privacy Policy (hosting, network, payments, SMS, email and push delivery) and announces any addition or replacement in the Privacy Policy at least 14 days before it takes effect; if you object on reasonable grounds you may cancel your subscription before the change applies;
• Rezervo assists you, within the Service’s functions, in answering your clients’ requests and in meeting your own security and breach-notification duties, and informs you without undue delay of any personal-data breach affecting your data;
• while the subscription runs you may export the data as CSV from the dashboard at any time; when the Company is deleted, the data is erased as described in section 15 and the Privacy Policy, except for the invoices the law requires Rezervo to keep;
• Rezervo provides, on request, the information reasonably needed to demonstrate compliance with these terms.

The Company remains responsible for the lawfulness of the data it enters and of the messages it asks Rezervo to send.

10. Reviews

Within 30 days after a completed visit, an End Customer who has a Rezervo account may leave a rating (1 to 5) and a comment about the Company and the specialist, from the app or from their account. An End Customer who booked without an account — by name and phone number only — is not asked for a review and cannot leave one. A review is published on the Company’s public booking page with the reviewer’s first name (never the surname) and, if they have one, their profile picture.

A review must relate to a real visit. A review may not contain abusive, threatening or discriminatory language, another person’s personal data, advertising, or unlawful content; Rezervo may hide or remove a review that breaks these rules.

The Company may reply publicly to a review and may flag one it believes breaks these rules. Flagging takes the review off the public page while Rezervo examines it; Rezervo alone decides whether it is published again or stays hidden, and its decision is final. A Company can never remove a review itself, and cannot flag again a review Rezervo has already decided on. A review is deleted when its author deletes their account.

A request to leave a review is sent once per visit, as a push or in-app notification, to End Customers who have a Rezervo account; it is sent by SMS only if the End Customer has asked for that in their own notification settings. An End Customer can switch review requests off in their notification settings, and a Company can switch them off for its clients in its own notification settings — a Company can only silence review requests, never force them on.

11. Intellectual Property

A subscription grants you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

You retain all rights to the Content you upload. You grant Rezervo a licence to use that Content to the extent necessary to operate the Service (for example, to store, display and process it).

Rezervo may use data about how the Service is used, and statistics derived from Content, in aggregated and anonymised form to operate and improve the Service; such statistics never identify your Company or any individual.

12. Limitation of Liability

The Service is provided “as is”. To the maximum extent permitted by applicable law, Rezervo does not warrant that the Service will be uninterrupted or error-free.

Rezervo is not liable for indirect, incidental or consequential damages, including loss of data or lost profits. Our total liability for any claim shall not exceed the amount you paid in the 12 months preceding the claim. These limitations do not restrict any consumer rights that may not be limited by law.

Nothing in this section excludes or limits Rezervo’s liability for damage caused intentionally or through gross negligence, for harm to a person’s life or health, or for any other liability that the Civil Code of Georgia or other mandatory law does not allow to be excluded or limited. To that extent the limitations above do not apply, and the remainder of this section stays in force.

13. Indemnification

You will compensate Rezervo for any loss, expense or liability, including reasonable legal costs, that Rezervo incurs because of a claim by a third party — an End Customer, a staff member, a regulator or a mobile operator — arising from the client data you entered, from the consents on which your messages rely, or from your use of the Service in breach of these Terms or of the law; in particular from messages sent to people who had not agreed to receive them, from Content you or your staff entered, from the services you provide to your End Customers, or from the settlement between you and them. We will inform you of such a claim without undue delay and will not settle it without consulting you.

14. Confidentiality

Each party keeps confidential the non-public information it learns about the other through the Service — for Rezervo, your client lists, prices, revenue figures and anything else visible in your workspace; for you, any pricing, roadmap or security details we share with you in confidence — and uses it only for the purposes of these Terms. This does not apply to information that is public through no fault of the receiving party, that it already lawfully held, or that it must disclose by law or court order. The obligation lasts for three years after the end of the subscription, and for personal data for as long as the law protects it.

15. Term & Termination

You may cancel your subscription at any time — cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access in the event of a material breach of these Terms, as set out below. Export your data before you cancel: CSV export lives in the dashboard and is available at any time while your subscription runs, and access to the dashboard ends when your subscription does. Deleting a Company (from its settings, or by asking us) is immediate and permanent: its bookings, client records, files and settings are erased at once, so there is no copy to ask for afterwards — export first. Deleting a personal user account is different: you request it yourself under Settings, it is carried out 14 days after the request, you can cancel the request during those days, and it cannot be requested while the account still has upcoming bookings or owns or belongs to a Company. Even after a Company is deleted or a subscription ends, Rezervo keeps the invoices it issued to you as its own accounting records for the six years the Tax Code of Georgia requires. What we keep after a deletion is described in our Privacy Policy.

Suspension. Rezervo may suspend your workspace, your public booking page or message sending, with immediate effect and for as long as the cause persists, where a payment is overdue beyond the grace period, where we reasonably believe your account is being used unlawfully, to send messages without the recipients’ consent, or in a way that threatens the security or integrity of the Service, or where a court, regulator or the law requires it. We tell you the reason by email, unless the law prevents it, and lift the suspension once the cause is removed.

Termination by Rezervo. We may terminate your subscription for a material breach that you have not remedied within 14 days of our notice, and immediately for a breach that cannot be remedied or that has led to a suspension on the grounds above. We may also end the Service, or your access to it, for any other reason on at least 30 days’ notice by email; in that case we refund the unused part of any period you have paid in advance and the price of any unused messages bought in a pack.

After the end of the subscription. Your dashboard and public booking page close; End Customers can no longer book, and no messages are sent. A workspace is not deleted automatically when its subscription lapses: its data stays in place, so that you can resubscribe and find everything as you left it, until you delete the Company yourself or ask us to; we may delete a workspace whose subscription has lapsed after giving notice to the account owner under section 17. Messages bought in a pack remain on the balance and are usable again if you resubscribe, within their validity period. Sections 11 to 14 and 17 to 21 survive termination.

16. Changes to These Terms and to Prices

We may update these Terms and our prices from time to time. We announce a change at least 30 days before it takes effect, by email to the address registered to the account owner. A change applies to a Company from its first renewal after the notice period ends, so no period you have already paid for is ever governed by new terms or a new price. If you do not accept a change, you may cancel before it takes effect; the cancellation takes effect at the end of the period you have paid for, and the previous terms and price apply until then. A change required by law, or one that is purely in your favour, may take effect sooner. The version in force is the one dated at the top of this page.

17. Notices

Rezervo sends notices to a Company at the email address registered to the account owner; a notice is deemed received on the next business day after it is sent. Keep that address current — a notice sent to it is effective even if you no longer read it. Notices to Rezervo are sent by email to support@getrezervo.com from an address registered to your account.

18. Force majeure

Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control — including a failure of the hosting or network providers the Service runs on, of the mobile operators that carry SMS, or of the payment provider; a general failure of the internet, electricity or telecommunications networks; a cyber-attack, a natural disaster, an epidemic, war or civil unrest, a strike, or an act of a public authority — for as long as those circumstances last. Your obligation to pay for a period during which the Service was available is not affected. If such a failure lasts more than 30 days, either party may end the subscription with effect from the end of the period already paid for.

19. Third-party services and the mobile app

The Service relies on providers with their own terms: card payments run on Flitt’s payment page under Flitt’s terms; SMS are delivered by uBill.ge and the mobile operators; the branch map on a public booking page is embedded from Google Maps and subject to Google’s terms; the mobile app is distributed through the Apple App Store and Google Play, and installing and updating it is also subject to those stores’ terms. Rezervo is not responsible for these providers’ availability, acts or omissions, and a problem with one of them is not a breach of these Terms by Rezervo. The app may install updates automatically and may stop working on operating-system versions we no longer support.

20. Final provisions

You may not transfer your subscription or these Terms to anyone else without our written consent. Rezervo may transfer them to a successor that takes over the Service, on notice to you, without your rights being reduced. These Terms, together with the Privacy Policy, the Refund Policy and the Plan and price shown when you pay, are the entire agreement between us about the Service and replace any earlier arrangement. If any provision is found invalid or unenforceable, the remaining provisions stay in force, and the invalid provision is replaced by the lawful provision closest to its purpose. A failure to enforce a provision is not a waiver of it. These Terms, the Privacy Policy and the Refund Policy are published in Georgian and in English; both versions have the same content, and if they ever differ, the Georgian text prevails.

21. Governing Law & Disputes

These Terms are governed by the laws of Georgia. Any dispute that cannot be resolved through negotiation shall be heard by the courts of Tbilisi, Georgia.

22. Contact

If you have any questions, contact us:

• Email: support@getrezervo.com

Complaints. If something has gone wrong, write to support@getrezervo.com with your account email and a description of the problem. We confirm receipt and answer within 10 working days; if the review takes longer, we tell you why and when to expect the answer. A subscriber who is a consumer may also apply to the Competition and Consumer Agency of Georgia; a complaint about personal data may be made to the Personal Data Protection Service of Georgia; and any party may bring a claim before the courts under section 21.